Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- SI was very happy with my experience with Cascade Insurance Group and especially...Subiedude, Arlington, Virginia
“I was very happy with my experience with Cascade Insurance Group and especially my representative Jon Gartrell. I work in auto sales for Subaru and deal with customers and their insurance carriers on a daily basis. I also have USAA and Jon was able to lower both my annual auto premiums as well as my renters insurance saving me several hundred dollars a year. I’m very satisfied and will most definitely recommend to others.”
Cascade Insurance (Erie Insurance), has provided me with the peace of mind that...William H., Arlington, Virginia“Cascade Insurance (Erie Insurance), has provided me with the peace of mind that I needed, for the protection I was seeking…for my insurance needs. Cascade gives you that “family” feel, with their outstanding customer service. I started with a life policy and have added other policies through the years.
Keep up the good work!
Michelle Hatchett”
- Whoever I get on the phone does what I ask without fail at a price I can not...pete w., Arlington, Virginia
“Whoever I get on the phone does what I ask without fail at a price I can not find lower, for my houses or cars.”
- I am in the process of getting a Homeowners Policy, and have spoken to several...marci b., Arlington, Virginia
“I am in the process of getting a Homeowners Policy, and have spoken to several well known insurance providers. What a difference when I called Cascade Insurance group for a Homeowners quote from Erie. I spoke with Jon Gartrell. He was helpful, educational, friendly, and made me feel very comfortable in comparison to the other agencies I called!! I am planning on purchasing both Home and Auto from Cascade and am looking forward to a continued great experience. I would recommend Cascade for sure.”
- Price and service! When the two go hand in hand, you cannot go wrong! The...Irene M., Arlington, Virginia
“Price and service! When the two go hand in hand, you cannot go wrong! The products were even better than the policies I was paying a lot more for! Great customer service and quick responses to inquiries.”
- Very responsive group. Always willing to get on a call to discuss. Erie rate...Jim T., Arlington, Virginia
“Very responsive group. Always willing to get on a call to discuss. Erie rate are usually good and competitive, and they offer a variety of services.”
- VL...friendly and sincere, he listened and explained things well.Victoria L., Arlington, Virginia
“While I was a bit skeptical about doing business with Erie, an unknown (to me) insurance company, especially going through an independent third-party agent, my skepticism vanquished after my initial phone conversation with Jon Gartrell of a locally-run Cascade Insurance Group. He stood out among the several companies I had talked to before. He sounded friendly and sincere, he listened and explained things well. He was not pushy. On the contrary, he invited me to call him with other questions I may have later and when I did, he was not only responsive, I could tell he had done his homework in anticipating my new sets of questions. He seems like a real pro in his business: he is knowledgeable about the products, the procedures, and processes, and he is thorough in guiding me through the entire transition seamlessly from my old insurance company to Erie. Although I haven’t been involved in an accident (hopefully never) to know just how good his service would be like, the way he handled my phone calls made me feel that I trust his professionalism and sincerity, without reservation, in cultivating a long-term, win-win business relationship with this customer.”
I have had a great experience with Cascade Insurance Group.L.A. L., Arlington, Virginia“I have had a great experience with Cascade Insurance Group. They are so easy to work with and made switching auto insurance really easy. They are professional yet friendly, and really take the time to understand your needs. I can’t say enough great things & highly recommend Cascade”
- ...I have been happy with their level of service and knowledge of the industry.Irene M., Arlington, Virginia
“Jon Gartrell is our agent and recommended to me by my lender. We ended up saving over $1000 on our homeowner’s and auto policies and the coverage was significantly better. Communication was always responded to quickly and I have been happy with their level of service and knowledge of the industry.”
- ...even when on vacation he responds to my texts.Asif S., Herndon, VA
“I began using Cascades over 12 years ago for my first company. Over the course of a few years in dealing with them, it was always easy and hassle-free. I noticed they were different compared to my previous company mainly in the way they treated me – always happy to help. David, the main agent, keeps in touch and is always available to help – even when on vacation he responds to my texts. So over the years, one by one I ended up switching to him for my three companies, my home and cars. He never pressured me to leave the other companies, I did it on my own because of the customer service – not something you’d expect when dealing with insurance companies.”
- JDJoseph D., Arlington, Virginia
- Rylie H., Arlington, Virginia
“Jon made me feel so comfortable when I was nervous about moving to a different state. He made the process very easy and stress free for me and I am very appreciative!”
- PDPaul D., Arlington, Virginia
“Proactive review of my policies and always looking out for my insurance needs are so appreciated, thank you Cascade Insurance!”
- Jim H., Arlington, Virginia
“When I wanted to add a vehicle to my policy it was done over the phone in five minutes and Cascade walked me through the best way to deal with the car I was selling”
- Marsha L., Arlington, Virginia
“Love the rates offered on Erie insurance. I also like that no matter who answers the phone at Cascade, he/she can always answer my questions. I don’t have to wait for anyone specific to be in the office to help me. No waiting for a call back.”
